Title: Head of Customer Service GKAM Coordination
Custom Field 4:
Vienna, Austria
Description:
- Lead and develop the Global Key Account Coordinators’ team, setting clear objectives and supporting professional growth.
- Drive process improvements and implement KPIs in coordination with the GKA Office.
- Foster a culture of open communication, encouraging knowledge sharing and best practices across global teams.
- Coordinate with Sales and Operations to ensure seamless alignment and effective information flow.
- Organize and facilitate meetings, prepare reports (e.g., cost analysis, sales development vs. budget)
- Serve as the central point of contact for key account topics and escalations.
- Proven experience (5-7yrs+) in leading customer service teams and driving process improvements in an international environment.
- Knowledge about Customer Service processes - internal & external, forecasting, S&OP and basic supply chain knowledge
- Strong analytical skills, including budget management, contract and tender management and KPI tracking for large accounts.
- Detail-oriented, organized and able to manage multiple priorities while maintaining accuracy.
- Experience in a production environment with cross-functional, international organizational settings
- Collaborative, adaptable, and committed to fostering a positive, inclusive team culture and supporting the growth of others.
- High proficiency in Excel, PowerPoint, and excellent written and verbal English communication skills; additional languages are a plus.
- Location: Vienna or any other EU country where we operate in (with the option to work partially from home)
- Start: as of now
- Hours: Fulltime
- Compensation: depending on the country in which the employee is employed and on the job-related experience (based on the collective bargain agreement of the metal industry if located in Vienna/Austria).
Duties & Responsibilities:
Requirements:
Offer/Benefits: