Customer Service Specialist, Key Accounts

We are seeking a dedicated and proactive Customer Service Specialist to support our Sales Team who will be responsible for all daily operations related to the sales process end-to-end. This position is based in Istanbul.

Key Responsibilities

• Assist the Sales Team in achieving sales and profitability targets for key accounts.
• Provide administrative support and handle daily operations related to key accounts.
• Establish and maintain strong relationships with internal and external stakeholders.
• Facilitate effective communication between the Sales Team, customers, and internal departments.
• Report on sales activities and performance within the assigned territory.
• Prepare regular sales reports and present findings to the Sales Team and other relevant stakeholders.
• Work with international and domestic customers to meet their needs and ensure satisfaction.
• Collaborate with European countries and other regions as part of a matrix structure to support key accounts.

Requirements & Qualifications

• Proficiency in English is essential; plus German is preferred.
• Strong communication and interpersonal skills.
• High attention to detail and excellent organizational abilities.
• Ability to work effectively in a matrix structure and with diverse teams.
• Previous experience in sales support, account management, or a related field is preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.

Benefits

• Health Insurance
• Meal & Toll Fee
• Access to Cambly: English Tutors Online
• Opportunity for Travel
• Avita Employee Assistance Program

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender identity and expression, marital status or political opinion.