Title: Customer Service Representative
Custom Field 4:
Drniš, Croatia
Description:
As a Customer Service Representative, you are an important point of contact for our existing customers throughout the entire order process. From the first inquiry through order processing, delivery and invoicing to final follow-up, you ensure that our customers receive reliable, professional and responsive service.
You combine strong customer orientation with accurate order management and enjoy working closely with different internal teams to find solutions and create a positive customer experience.
- Be the key contact for assigned customers, providing professional support on products, services, orders, inquiries and complaints.
- Manage the end-to-end order process, from inquiry and order entry through delivery, invoicing and follow-up.
- Ensure accurate customer and order data, maintaining complete and up-to-date documentation in the relevant systems.
- Build strong customer relationships, understand customer needs and contribute to high customer satisfaction and retention.
- Collaborate closely with internal teams such as Sales, Planning, Logistics, Quality, Product Management and Supply Chain to ensure smooth processes and effective solutions.
- Commercial education or a comparable qualification, ideally combined with experience in Customer Service, Order Management, Sales Support or a similar role.
- Strong customer and service orientation with excellent communication and relationship-building skills.
- Structured, reliable and detail-oriented working style, with the ability to manage multiple priorities and follow topics through to completion.
- Proactive and solution-oriented mindset, with a strong sense of ownership and ability to collaborate across different functions.
- Confidence in working with ERP/CRM systems and Microsoft 365, combined with very good English skills; additional languages are an advantage.
- Permanent employment contract with full-time working hours.
- Work in a stable international manufacturing environment.
- Opportunities for learning, growth, and development in a supportive work environment.
- A culture of togetherness, team spirit, and open communication.
- All necessary work equipment, including a smartphone and laptop.
- Competitive compensation package.
- Additional benefits package including supplementary and additional health insurance, a company-paid hot meal allowance, paid leave, free eye examinations and glasses (when needed), Easter bonus, vacation allowance, Christmas bonus, and a gift for children up to 15 years of age.
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